REEDS and General Motors South Africa are committed to providing you with customer service of the highest standard, and that includes free REEDS GM roadside assistance when purchasing a car from our dealership. When you buy a new car from us, General Motors will provide you with free membership with our comprehensive assistance programme called the REEDS GM Driver Support Plan, which lasts for 5 years from date of first registration or 120 000 kilometres of your car's life, whichever comes first. This applies to all new cars purchased after March 23, 2009.
The support plan helps to make your new car ownership safe and problem-free. Being a member is like having your very own personal assistant, a mere phone call away on 0800 422 777 or +27 11 541 1310.
Services Offered by our Western Cape Car Dealerships
This service is supported in South Africa, Namibia, Lesotho and Swaziland. Services Offered by our Cape Town Car Dealership.
The REEDS Driver Support Plan will rush to your aid wherever you are, to provide assistance with flat tyres, flat batteries, to deliver fuel in case yours has run out (fuel is at owner’s cost) and to assist with keys accidently locked in your car.
In the unlikely event of a car breakdown, the REEDS General Motors Driver Support Plan will arrange for your car to be towed by an approved towing operator, to the nearest authorised GM dealership, or where possible, send a qualified technician or REEDS GM approved panel beaters to assist you with the problem.
If necessary, GM Driver Support Plan will arrange free safe storage for your car for up to 48 hours.
Repatriation of cars
Should you have to leave your car for repairs at an authorised General Motors Dealership or REEDS GM approved panel beater located more than 100 km from your home, the REEDS GM Driver Support Plan will arrange to have your car returned to you free of charge or assist you to return to your car.
Should you be stranded further than 100 km from your home or destination due to your car undergoing un-scheduled repairs, the REEDS General Motors Driver Support Plan will provide you with alternative transport, either to your home or planned destination. This service is available in South Africa, Swaziland, Lesotho, Namibia and Botswana and subject to specific terms and conditions.
In the event of a breakdown further than 100 km from your home or destination, REEDS GM Roadside Assistance will arrange either accommodation or an alternative car to enable you to reach your destination, as well as relay urgent messages and provide telephonic directions.
The REEDS General Motors Driver Support Plan will supply you with information regarding your car, including general info (fuel & oil recommendations), service intervals, tyre maintenance, warning systems, accessory enquiries or dealer locations and telephone numbers. Regular performance assessments ensure that all GMSA services meet our strict standards and that your ‘personal assistant’ is always ready and waiting at any hour of the day or night, 365 days a year. All you have to do is call to take advantage of the superior services offered by the Driver Support Plan.